You can only return your purchase by following the guidelines below:

  • Product(s) may be returned only within 14 days of purchase and with proof of purchase, provided other return conditions are met.
  • The item(s) must be in new condition unless defective when sold. "Like new" means unworn, undamaged, unaltered, salable and all tickets included.
  • UNIQUE by AV reserves the right, at its sole discretion, to determine whether the returned product is in 'like new' condition. Returns that do not meet our policy will not be accepted and will be subject to a refund.
  • Place your return safely, in the original package if possible, and attach your invoice.
  • When your package is ready, you can send it via PTS , NATIONAL CARGO or any other postal service of your choice to the following address:

UNIQUE BY AYŞENUR VURUŞKAN HANDICRAFT DESIGN PRODUCTION PROJE INC.

YENIKOY NEIGHBORHOOD NURIPASA AVENUE NO: 158 FLOOR: 2 FLATS: 3 

SARIYER / ISTANBUL

  • You will receive a confirmation email when we receive the product(s). We will email you if the return is subject to refund. Please allow 10-14 business days for your return to be processed.

Refunds in the form of original payment may take up to one week to be credited back to your bank account, following the email confirming that your return has been accepted.

If your return is not accepted by Unique by AV, due to unfulfilled return conditions, you will be notified via email and you will not be refunded for keeping the purchased item as is.

You will not have the right to cancel the order in the following cases;

  1. a) If the price of any raw material of the product changes due to fluctuations in the market and adversely affects us as a seller,
  2. b) If the product(s) are customized/personalized or designed according to your wishes and/or personal needs (which also means that the original size and/or design and/or color of the product has been customized, as per Your Request),
  3. c) If labels or any hygienic protection are removed, package contents, labels or boxes of product(s) are undamaged, or any item is missing
  4. d) At Unique by AV's discretion, the product(s) are determined to be used, damaged, devalued or unsold.
  5. e) You are not entitled to return the item(s) due to customs related duties, taxes, charges, unexpected level of charge.

ATTENTION!

Shipping and customs clearance costs (if any) are non-refundable. You will be responsible for paying your own shipping costs to return your item. If you receive a refund, return shipping and customs clearance costs (if any) will be deducted from your refund.